Terms & Conditions

1. Agreement to Terms

By accessing and using the Bhatia Medical website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our website or use our services.

We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new terms.

2. Use of Our Services

You agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions. You agree not to:

• Use our website in any way that violates any applicable laws or regulations
• Attempt to gain unauthorized access to any part of our systems or networks
• Interfere with or disrupt the integrity or performance of our services
• Collect or harvest any information from our website without authorization
• Use our website to transmit any malicious code, viruses, or harmful content
• Engage in any conduct that restricts or inhibits anyone's use of our services

3. Products and Services

Bhatia Medical offers a wide range of medical equipment, healthcare products, and pharmaceutical supplies. All products displayed on our website are subject to availability. We reserve the right to:

• Limit the quantity of items available for purchase
• Discontinue any product without notice
• Refuse service to anyone for any reason at our discretion

We make every effort to display products and their descriptions accurately. However, we do not guarantee that product descriptions, colors, images, or other content is accurate, complete, or error-free.

4. Orders and Pricing

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

• Product availability errors
• Pricing errors or inaccuracies
• Suspected fraudulent transactions
• Errors in order information

Prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice. The price charged will be the price in effect at the time your order is placed.

5. Payment Methods

We accept various payment methods including:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Cash on Delivery (COD) - Subject to availability and location

All payment transactions are processed securely through our authorized payment gateway partners. We do not store your complete credit card or banking information on our servers.

6. Shipping and Delivery

We offer shipping across Bengaluru and selected regions in Karnataka. Delivery times vary based on product availability and your location. Estimated delivery times are provided at checkout but are not guaranteed.

Shipping charges are calculated based on order weight, dimensions, and delivery location. Free shipping may be available for orders above a certain value as per our current promotions.

7. Returns and Refunds

Our return and refund policy is designed to be fair to both parties. Due to the nature of medical products, certain items may not be eligible for return. Please review our return policy:

• Eligible Products: Non-medical consumables and equipment in original, unopened packaging may be returned within 7 days of delivery
• Non-Returnable Items: Opened medical consumables, personalized items, clearance items, and products marked as non-returnable
• Damaged Products: Report damaged products within 24 hours of delivery with photographic evidence
• Refund Process: Approved refunds will be processed within 7-10 business days

8. Product Warranties

Warranty terms vary by product and manufacturer. Where applicable, warranty information is provided with the product or can be obtained by contacting us. Warranty claims are subject to the manufacturer's terms and conditions.

We are not responsible for warranty claims beyond what is offered by the manufacturer. However, we will assist you in facilitating warranty claims with the manufacturer wherever possible.

9. Limitation of Liability

To the maximum extent permitted by law, Bhatia Medical shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from:

• Use or inability to use our products or services
• Any unauthorized access to your account
• Any interruption or cessation of our services
• Any bugs, viruses, or harmful code transmitted through our website
• Any errors or omissions in product descriptions or pricing

Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

10. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Bhatia Medical or our content suppliers and is protected by copyright and intellectual property laws.

You may not reproduce, modify, distribute, display, or create derivative works from any content on our website without our prior written consent.

11. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent or illegal purposes.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

We encourage you to contact us directly to resolve any concerns before pursuing formal legal action. We are committed to addressing customer concerns fairly and promptly.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, war, terrorism, labor disputes, or failure of telecommunications networks.

14. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these terms. The remaining provisions shall continue in full force and effect.

15. Contact Information

For questions about these Terms and Conditions, please contact us: